Privacy Policy

We collect only the information we reasonably need to provide our services. Depending on how you interact with us, this may include:

• Contact details: your name, email address, phone number and mailing address.
• Property and project details: your service address, property type, whether you own the property, roof and site details, photos you share, and the systems you are interested in.
• Energy information: your utility provider, electricity bills, usage history and rate plan, which help us size your system and estimate savings.
• Financing and leasing information: information you choose to provide to apply for financing or leasing, which is collected by or shared with the provider you select.
• Program information: information needed for permits, utility connection applications, and government or utility rebate and incentive applications.
• Communications: records of your emails, calls, texts and messages with us.
• Website and device information: your IP address, browser and device type, pages visited, referring website and similar information collected through cookies, pixels and similar technologies (see our Cookie Policy).

We may also receive information about you from third parties, such as a person who refers you to us, financing or leasing providers, utilities, rebate program administrators, or our project partners.

We use personal information to:

• respond to your enquiries and prepare estimates and proposals;
• assess your property and design a system that suits your needs;
• schedule and complete site visits, installations, inspections and service;
• apply for permits, utility connections, rebates and incentives on your behalf, where you ask us to;
• help you apply for financing or leasing, with your consent;
• register product warranties and provide after-sale support;
• send you project updates and, where permitted, information about our services, programs and incentives;
• measure and improve our website, advertising and customer experience;
• maintain business records, prevent fraud and comply with legal and regulatory requirements.

We collect, use and disclose personal information with your consent, except where the law allows or requires otherwise. Your consent may be express (for example, when you submit a form or sign a proposal) or implied (for example, when you contact us and we use your details to reply).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to provide some services, such as preparing an estimate or completing a project.

We do not sell your personal information. We share it only as needed for the purposes described in this policy, with:

• Project partners and contractors who help us design, install, inspect or service your system, including licensed electrical contractors;
• Equipment manufacturers and suppliers, to order equipment and register warranties;
• Financing and leasing providers you choose to apply with;
• Utilities, municipalities, inspection authorities and rebate or incentive program administrators, to obtain permits, approvals, connections and rebates;
• Service providers who support our business, such as website hosting, analytics, advertising, email, text messaging, scheduling and customer relationship management tools;
• Professional advisers, such as lawyers, accountants and insurers;
• Authorities, where required or permitted by law;
• a buyer or successor, in connection with a sale, merger or reorganization of our business, subject to appropriate confidentiality protections.

We require the organizations we share information with to protect it and to use it only for the purposes for which it was shared.

We use tools from Google (including Google Analytics and Google Ads) and Meta (including the Meta Pixel) to understand how visitors use our website, to measure the performance of our advertising, and to show relevant ads on other websites and platforms. These tools may collect information about your activity on our website through cookies and similar technologies.

You can learn how to manage these technologies in our Cookie Policy.

If you contact us, request an estimate or become a customer, we may email, call or text you about your enquiry or project, including appointment reminders and project updates. We send marketing messages, such as information about new services, programs or incentives, only where we have your consent or are otherwise permitted under CASL.

You can unsubscribe from marketing emails at any time using the link in the message, reply STOP to any text message, or contact us at Info@GriffEnergy.com. We may still contact you about an active project or service request.

Our service providers may store or process personal information outside your province or outside Canada, including in the United States. When information is stored outside Canada, it is subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement and government authorities.

We keep personal information only as long as needed for the purposes described in this policy. For customers, this includes the life of applicable warranties and the periods required for tax, accounting and legal purposes. When information is no longer needed, we securely destroy it or make it anonymous.

We use reasonable physical, organizational and technical safeguards to protect personal information against loss, theft and unauthorized access, use or disclosure. These include access controls, secure systems and limiting access to staff and partners who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Subject to certain legal exceptions, you have the right to:

• request access to the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• withdraw your consent to certain uses, including marketing;
• ask questions or make a complaint about how we handle your information.

To make a request, contact our Privacy Officer using the details below. We may need to verify your identity, and we will respond within 30 days or as otherwise permitted by law.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, in Alberta, the Office of the Information and Privacy Commissioner of Alberta.

Our website and services are intended for adults. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be posted on this page.

For questions, requests or complaints about this policy or your personal information, please contact us. Email is the fastest way to reach us.

Privacy Officer
Griffin, Operator
GriffEnergy, an operating name of Griffin Smart Solutions Corporation
45 Brisbane Road, Unit 2
North York, Ontario M3J 2K1

Email: Info@GriffEnergy.com
Phone: 1-888-282-8982