Accessibility

We aim for our website to conform with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as required in Ontario, and we work toward the more recent WCAG 2.1 Level AA where we can. Our ongoing efforts include:

• clear page structure with meaningful headings;
• text alternatives for meaningful images;
• sufficient colour contrast and readable text sizes;
• keyboard navigation and visible focus indicators;
• labelled form fields and clear error messages;
• plain-language content wherever possible.

Some content may not yet be fully accessible, including embedded maps, videos and content provided by third parties such as financing applications, utility tools or social media. If you have trouble with any part of our website, please contact us and we will provide the information or service another way.

On request, we will provide information in an accessible format or with communication supports, at no additional cost, and in a timely way that takes your needs into account. This includes estimates, proposals, agreements and other project documents. For example, we can provide large-print or accessible digital documents, or review a document with you by phone or in person.

When we meet with you or work at your property, we will:

• communicate in a way that takes your disability into account;
• welcome service animals and support persons;
• allow the use of your own assistive devices;
• give notice, where possible, of any planned disruption to our services that may affect you.

Our team is trained to serve customers with disabilities, in line with AODA requirements.

We welcome feedback on the accessibility of our website and services. You can reach us by email, phone or mail using the details below. We will acknowledge your feedback within five business days and let you know what we will do about it.

GriffEnergy, an operating name of Griffin Smart Solutions Corporation
45 Brisbane Road, Unit 2
North York, Ontario M3J 2K1

Email: Info@GriffEnergy.com
Phone: 1-888-282-8982

We review this statement and our accessibility practices regularly and update them as our website and services change.